Privacy Policy
Protecting your personal data is part of running a safe account for you. This page sums up the Simsinos privacy rules in everyday language.
Data we hold
When you open and use an account we store your identity and contact details, such as name, date of birth, address, e-mail and phone number. We also keep account data like balances, deposits, withdrawals and bonuses, logs of sessions and bets, technical details of your device and browser, and records of your chats and e-mails with our support team. Verification documents are requested case by case, for example an ID, proof of address or bank statements.
Why we use it
Your data lets us run your account, process payments and answer your questions. We also use it to verify age and identity, meet anti-money-laundering duties, detect signs of problem gambling and stop fraud. Marketing messages are only sent when you agreed to receive them.
Who receives it
Some partners help us deliver the service, such as payment processors, identity check providers and support tools, and they must keep your data confidential. Authorities and law enforcement receive data when the law or a court requires it. If you dispute a payment, the relevant details can be shared with your bank to settle the case.
How long we keep it
Most personal and verification data is stored for 5 years after our relationship ends, and account records such as balances and transactions for 10 years. Records of an indefinite self-exclusion are kept without a time limit so that the exclusion keeps being respected.
Security
We protect data with SSL encryption, restrict access to staff who need it for their work, run regular security checks and have procedures for handling data breaches.
Your rights
You can see your balances and history in the Cashier at any time. You may ask us to correct, delete or restrict your data, object to marketing and withdraw consent through the unsubscribe link or our support team. Data that the law obliges us to keep cannot be erased before the retention period ends. Usernames cannot be changed. We answer valid requests within one month.
Contact
If you have a question about this policy, write to [email protected] or open LiveChat in your account.