Responsible Gambling

Gaming at Simsinos should stay entertainment. These tools and rules help you keep it that way.

Deposit limits

You can set a daily, weekly or monthly deposit limit to control how much you put into your account.

Check your habits

It helps to ask yourself a few questions now and then. Have you tried to cut down and carried on as before? Do you play alone for long stretches? Do you keep money for gambling that you would not spend on anything else? Do you hide how much time or money goes into it? Have you lost interest in friends or family because of it? Chasing losses and playing more and more often are signs worth taking seriously.

Self-exclusion

You can take a break for a period you choose, or exclude yourself permanently. Send the request by e-mail to our support team, as requests made in the chat are not accepted. The exclusion starts once you receive the confirmation e-mail, which also shows the end date. Making the break longer applies once our team confirms it, while shortening or ending it is subject to a 24-hour cooling-off period and has to be asked for in writing.

During a break

You cannot keep a balance, get bonuses or reload offers, or open a new account while excluded. When the chosen period ends, the account reopens automatically and you receive an e-mail about it.

Age

All players must be at least 18, or older if the law where they live says so. We verify age, and accounts of underage players are closed.

Where to find help

Independent organisations such as Gambling Therapy and Gamblers Anonymous support people who struggle with gambling. Our Customer Support team can also point you to helpful resources.