Terms and Conditions

Here is a short guide to the rules you agree to when you register at Simsinos Casino. The complete Terms and Conditions on our main pages stay the binding version, and they take effect as soon as you accept them during sign-up.

Who may register

Every player has to be 18 or older, or reach the legal age of majority that applies where they live. We can ask for proof of age at any moment and keep an account on hold until it arrives. Sign-ups are refused from people living where gambling is prohibited and from anyone who gives misleading details. A list of sanctioned and restricted countries in our Terms is also excluded. Making sure your play is lawful where you are is your own responsibility.

One account for each person

You may hold a single Simsinos account. A second account, or using someone else's, leads to the closure of every related account. Accounts cannot be sold, transferred or bought, and you must keep your password and other login data to yourself. We may ask for KYC documents at any time to confirm your identity and location.

Deposits

Money you deposit is meant only for play on our pages. Use payment methods that belong to you and funds that come from lawful sources. Deposits normally reach your balance straight away, although a payment provider can occasionally delay them. Methods and limits are shown in the Cashier, and not every method is offered in every country. Moving money from your balance to another player is not possible.

Withdrawals

Before you can withdraw, your deposit needs to be wagered in full, at 100% of its value. Payouts go to an account in your own name, normally through the method you used to deposit. The smallest payout is 20 EUR and the largest is 50,000 EUR a month, or the equivalent in another currency, and both figures can differ by payment method. Crypto payouts are sent to the wallet address you enter. Depending on the method, withdrawal or administrative fees can apply.

Bonuses

Each promotion has its own conditions on top of the general Bonus Terms. Unless an offer says otherwise, an active bonus needs to be wagered within 30 days and the maximum stake is 5 EUR per bet or spin. Misusing promotions can cost you the bonus and the winnings made with it.

Inactive accounts

An account with no activity for 6 months is treated as dormant. We send an e-mail up to one month before that point, and after it a monthly administrative fee of 5 EUR, or the equivalent, might be charged.

Closing your account

Write to our Customer Support whenever you want to close your account, and mention it if gambling concerns are the reason. A remaining balance below 10 EUR at closure is not paid out and is kept as a closure fee.

Complaints

Tell our Customer Support team if something goes wrong. We look at the information and documents you send and keep you updated. If you are still unhappy with the outcome, the complaint can go to higher management.